WHERE CAN I FIND MORE INFORMATION ABOUT THE PRODUCTS
All information and product benefits are located on the product page. There you will find a brief description of the product and if you scroll down the page, you will see additional details highlighting the benefits, as well as images and other information. If you have any further questions, please feel free to contact us and our customer support team will be happy to answer them.
THE PRODUCT I AM LOOKING FOR IS OUT OF STOCKGBAR!?!
Our store carries a wide variety of products. Many of our products are seasonal exclusives and once sold out, will most likely be discontinued. Occasionally an item in our standard selection is temporarily out of stock. We recommend checking back weekly to verify which items are back in stock. Our website may contain inaccuracies regarding availability. In these cases, an item or order may be cancelled. We apologize for any inconvenience this may cause. We do not currently have a backorder system.
WHAT IF MY ORDER CONTAINS MISSING OR DEFECTIVE PRODUCTS.ÄLT?
For missing or incorrectly shipped items, please contact us via the contact form. Please include your transaction reference number (order number) and send us a proof (the size of the image file should be less than 1 MB). We will solve the problem as soon as possible.
HOW DO I KNOW MY ORDER WAS SUCCESSFULLY SUBMITTED?
You will receive an email confirmation with the order number and details of your purchase.
I WOULD LIKE TO SUBMIT MY ORDER ÄNDER. WHAT SHOULD I DO?
You can change your order no later than 12:00 the following day of your order. You can contact us via the contact form to request a change.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept four major credit cards (MasterCard, Visa, American Express and Discover) as well as PayPal, Amazon Pay, SOFORT and Apple Pay.
HOW DO I PAY WITH PAYPAL?
PayPal is the easiest way to pay online. Once you have added all the items to your cart and want to complete the transaction, you can click on the "PayPal" button. You will be redirected to the PayPal website. Be sure to enter your correct information to ensure a quick and hassle-free payment process.
WHAT IS THE PROCEDURE FOR A CANCELLATION?
Cancellation of an order is possible until 12:00 noon of the day following the order at the latest. After that time, cancellation is no longer possible.
You can contact us via the contact form.
IS THE ONLINE ORDER SECURE?
Yes. We take the utmost care with the information you provide when ordering through our online store (or in any other way). The server that hosts our store encrypts the transmission of all credit card data and personal customer information using the Internet standard Secure Sockets Layer (SSL) protocol ...
IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
It is absolutely safe. To ensure a secure payment process, our website uses a credit card processor for a reliable and secure Internet payment interface, where all data remains encrypted with AES-256.
WHEN WILL I RECEIVE MY ORDER?
All orders are processed within 1-3 business days. From the shipping date, you can expect your order within 5-9 business days, depending on carrier availability and location.
Shipping delays may occur if the shipment requires customs clearance or inspection, or if a shipping delay is caused by carrier service. We apologize in advance for any delays.
All orders are processed within 1-3 business days. From the ship date, you can expect your order within 5-9 business days, depending on carrier availability and location.
I HAVE NO BESTÄCONFIRMATION EMAIL FOR MY ORDER
It is quite possible that our email ended up in your SPAM folder. Please check your spam folder and see if our mail is there. If the email is still not there, please contact us and we will resend it.
CAN MY ORDER BE DELIVERED TO AN ADDRESS OTHER THAN MY CREDIT CARD BILLING ADDRESS?
Yes, of course. Make sure you fill in the correct information at checkout and check if your desired address is correct
WHAT IS THE CANCELLATION AND EXCHANGE POLICY?
You can find more information on our "Return Policy" page. Our customer service team is available to answer your questions.
HOW CAN I RETURN AN ITEM?
For more information, please contact our customer support.
Do you have a question? Zödon't hesitate to contact us.
Most emails receive a response within 24 hours. Our customer support is available 24 hours a day, 7 days a week, 365 days a year. Don't hesitate to contact us with any questions, concerns or ideas you may have. We love to hear from you because it helps us provide you with the products and services you need.
How long does it take to receive my package?
Processing takes 1-3 business days, shipping your product (USA) takes 2-5 business days, and international shipping takes 7-14 business days.
Do you ship internationally?
Yes, we do. Please note that international shipments are insured and secure and all orders arrive at their destination.
How can I track my order?
You can track your order through the tracking page in our store.
If you need to return or exchange your order for any reason, we are here for you! We offer returns or exchanges within 14 days of receiving your order. You can return your product for store credit, another product, or a refund of your original payment method.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged. Returned items must still have tags on them and be returned in their original packaging.
Returned items must not show any visible signs of wear or use.
Personalized items are not eligible for exchange.
To initiate a return or exchange, please contact us via the contact form.
Damaged or lost products?
If the product you ordered arrived damaged or was lost in transit, you can request a replacement or refund. All you need to do is send us a photo of the product in the condition it was in when you received it before you send it back. When you return the product to us, you must use a tracking number. Otherwise, we will not be able to issue a refund.
Any fees that need to be covered
You are responsible for the shipping charges to return the product to our warehouse in Germany. These fees are non-refundable. Restocking fees are 1€, if applicable to your product.
If you return a product and once we receive it in the appropriate condition, you will be entitled to a replacement product, a refund, or a store credit.
Replacement Product: Once you select the product you want, it will take approximately 7-10 business days for it to arrive.
Refund: You will receive the money directly to your card (or other payment method) after 2-5 business days.
Store credit: You can get store credit immediately.